Shipping policy

Last Updated: October 27, 2026

At DXURY™, every order is an opportunity to bring thoughtful design and everyday creativity into your life. We aim to make the delivery process clear and convenient, from the moment your order is placed until your stationery finds its place on your desk.

This Shipping Policy explains how orders are prepared, dispatched, tracked, and delivered, along with the steps to take if a delivery issue occurs.

Our Shipping Approach

Our collection of journals, planners, writing accessories, and creative paper goods is selected for people who appreciate thoughtful details and practical design.

To support efficient order fulfillment, products may be dispatched from manufacturing partners or fulfillment facilities, depending on availability and the destination address. This approach helps us coordinate order preparation and delivery across different regions.

Our shipping approach is designed to support:

  • Careful Order Preparation: Orders are reviewed and packed before dispatch to help ensure that the correct products are sent.

  • Practical Fulfillment: Orders may be handled through different fulfillment locations according to product availability and shipping arrangements.

  • A Convenient Shopping Experience: We aim to provide clear shipping information and tracking details so you can follow your purchase.

  • Responsible Operations: We seek practical ways to manage packaging and fulfillment efficiently while limiting unnecessary materials where possible.

Thank you for choosing DXURY™. We appreciate your patience and understanding while we prepare and deliver your order.

1. Order Processing & Shipping Costs

Each order goes through a preparation process before it is handed over to the shipping carrier.

Standard Processing Time

Please allow approximately 2–5 business days for order review, preparation, and packaging before dispatch.

Peak Seasons and Promotional Periods

During holidays, special promotions, or periods of unusually high order volume, processing may take up to 6 business days.

Processing time is separate from the estimated transit time listed below. Business days generally exclude weekends and applicable public holidays.

Shipping Fee

A flat shipping fee of $6.99 per order applies under the shipping terms provided for this store, regardless of destination.

Please review the shipping charge displayed at checkout before completing your purchase. If the checkout amount differs from this policy, contact us for clarification before placing your order.

2. Estimated Delivery Time

Delivery estimates depend on the destination, shipping route, carrier arrangements, and fulfillment location. The following timeframes are estimates rather than guaranteed delivery dates.

Shipping Destination Estimated Transit Time
United States 8–14 business days
Canada, United Kingdom, and Australia 10–16 business days
Other International Destinations 14–21 business days

Transit time generally begins after an order has been processed and dispatched, not on the date the purchase is submitted.

Delivery may take longer during peak shopping periods, severe weather, carrier disruptions, customs inspections, or other circumstances outside our reasonable control.

We recommend allowing for both the processing period and the estimated transit period when planning a purchase for a particular occasion.

3. Tracking Your Order

Once your order has been dispatched, we will send a shipping confirmation email containing the available tracking information.

You can use the tracking reference provided to check the latest delivery updates through the relevant carrier's tracking service.

Please keep the following in mind:

  • Initial Tracking Activity: Tracking information may take approximately 1–3 business days to appear or update after dispatch.

  • In-Transit Updates: Some shipping routes provide updates less frequently than others, particularly during international transit.

  • Temporary Delays: A period without new tracking information does not automatically mean that a package has been lost.

  • Delivery Confirmation: The final tracking status is generally provided by the carrier handling the last stage of delivery.

If tracking remains inactive beyond the expected update period or the delivery appears to be delayed, please contact us at service@dxury.com. Include your order number so we can help review the situation.

4. International Shipments & Customs

International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Under a Delivered Duty Unpaid (DDU) arrangement, where applicable, import duties, taxes, and customs-related charges are generally payable by the recipient rather than included in the purchase price.

Please note:

  • Import Charges: Customers may be responsible for applicable duties, taxes, and fees assessed by the destination authorities.

  • Local Regulations: Import requirements and charge amounts vary by country and are determined by the relevant authorities.

  • Customs Delays: Inspection procedures or clearance requirements may extend the delivery timeframe.

  • Recipient Responsibilities: Customers should review the import requirements applicable to their location before placing an international order.

DXURY™ cannot control the timing of customs clearance or the decisions made by customs authorities. Any applicable charges and delivery delays will depend on the destination country's rules and the circumstances of the shipment.

Where mandatory consumer protection or other applicable law provides otherwise, those legal requirements will take precedence.

5. Changes or Cancellations

We aim to prepare orders promptly so that they can enter the shipping process without unnecessary delays.

If you need to correct your shipping address, change an order detail, or request cancellation, email service@dxury.com as soon as possible.

Requests must be submitted within 12 hours of purchase under our standard order-change procedure.

Please be aware that:

  • Requests are subject to review and are not automatically approved.

  • Orders that have entered processing, fulfillment, or dispatch may no longer be eligible for modification or cancellation.

  • An address change may not be possible once a carrier has received the package.

  • Please include your order number and clearly describe the requested change.

We will review your request and confirm whether the adjustment can be made. Submitting a request does not mean that an order has already been changed or canceled.

Nothing in this section limits any cancellation or withdrawal rights that may apply under mandatory consumer protection law.

6. Lost or Damaged Packages

We understand that receiving your order in good condition is important. If a shipment arrives damaged or appears to have been lost in transit, please contact our customer support team for assistance.

Damaged Items

If your package or product arrives damaged, please contact us within 72 hours of delivery and provide:

  • Your order number.

  • A clear description of the damage.

  • Photographs of the affected product and outer packaging.

We will review the information and explain the appropriate resolution. Under the stated shipping policy, a replacement will be provided at no additional cost for a confirmed eligible damage claim.

Please retain the affected product and its packaging until you receive instructions from our team.

Lost in Transit

If the shipping carrier confirms that your package has been lost, contact us at service@dxury.com with your order number and tracking information.

After reviewing the carrier's confirmation, we will arrange a replacement shipment at no additional cost under this policy.

If tracking shows a delay but the carrier has not confirmed a loss, additional investigation may be necessary before a final resolution can be determined.

Contact DXURY™ Customer Support

For shipping questions, tracking concerns, address corrections, or delivery issues, please reach out to us using the contact details below.

  • Brand: DXURY™

  • Company: Xuzhou Mengxihe E-Commerce Co., Ltd.

  • Email: service@dxury.com

  • Phone: +86 17817593950

  • Customer Service Hours: 8:00 AM – 10:00 PM daily

  • Time Zone: Pacific Time (US & Canada), GMT−08:00 during standard time and GMT−07:00 during daylight saving time.

  • Business Address: Room 212, Building 3, Zhenhe Street, Huanglou Subdistrict, Gulou District, Xuzhou, Jiangsu Province, China

Thank you for shopping with DXURY™. We are committed to providing clear delivery information, attentive customer support, and a dependable shopping experience as you discover stationery designed for everyday creativity.