Contact information
Last Updated: October 27, 2026
We’re happy to help make your experience with DXURY™ simple and enjoyable. Whether you need assistance with an order, have questions about our journals and stationery, or would like more information about our products, our customer support team is here to assist you.
We welcome your questions and will do our best to provide clear, helpful responses during our published service hours.
Phone / Text:
+86 17817593950
Email:
For order inquiries, product questions, or general assistance, please reach out to us by email. Our team will review your message and respond as soon as reasonably possible.
Mailing Address:
Xuzhou Mengxihe E-Commerce Co., Ltd.
Room 212, Building 3, Zhenhe Street, Huanglou Subdistrict, Gulou District, Xuzhou, Jiangsu Province, China
Customer Support Hours
Our customer service team is available daily to help with questions about your shopping experience.
Monday – Sunday: 8:00 AM – 10:00 PM
Please allow reasonable time for a response, particularly during periods of higher inquiry volume.
Tips for Faster Support
To help us understand your request and assist you more efficiently, please include the relevant details when contacting us.
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Order-related questions: Include your order number, if available.
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Product inquiries: Mention the product name and describe your question clearly.
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Shipping or delivery concerns: Provide your order details and any relevant tracking information.
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Returns or other requests: Briefly explain the situation so our team can review the appropriate next steps.
Please avoid sending payment card details, passwords, or other sensitive personal information in your message.
Thank you for choosing DXURY™. We appreciate the opportunity to be part of your journaling, planning, and creative routines. We look forward to helping you find the information and support you need.
DXURY™ Customer Support
Website: https://dxury.com
Email: service@dxury.com
Phone: +86 17817593950
Customer Service Hours: 8:00 AM – 10:00 PM daily
Time Zone: Pacific Time (US & Canada), GMT−08:00 during standard time and GMT−07:00 during daylight saving time.