Terms of Use

Last Updated: October 27, 2026

Welcome to DXURY™.

This website, dxury.com, is operated by Xuzhou Mengxihe E-Commerce Co., Ltd. under the DXURY™ brand. These Terms of Use explain the rules governing access to and use of our website, including browsing, shopping, product information, customer support, and related online features.

By visiting or using our website, you agree to these Terms of Use and the applicable policies published on dxury.com. If you do not agree with these terms, please discontinue using the website.

1. Information Accuracy

When browsing our website, placing an order, or communicating with our support team, you agree to provide information that is accurate, complete, and up to date.

You are responsible for ensuring that the details you submit, including your contact information, delivery address, and order information, are correct to the best of your knowledge.

If your information changes, please update it where possible or contact us when the change affects an existing order.

Incomplete or inaccurate information may delay order processing, prevent successful delivery, or make it more difficult for us to respond to your inquiry.

2. Privacy Notice

DXURY™ handles personal information in accordance with our Privacy Policy and applicable legal requirements.

Depending on how you use the website, information may be processed for purposes such as:

• Managing purchases and order fulfillment.

• Responding to customer inquiries.

• Coordinating payments and deliveries.

• Maintaining website functionality.

• Improving store performance and the shopping experience.

• Supporting security, fraud prevention, and legal compliance.

Information may also be handled by payment providers, shipping partners, website service providers, and other third parties where necessary for the relevant services.

Please review our Privacy Policy for further details about information collection, use, sharing, retention, and the choices available to you.

3. Website Access and License

All content displayed on dxury.com, including text, product descriptions, photographs, illustrations, logos, graphics, page designs, and other materials, is owned by, licensed to, or lawfully used by Xuzhou Mengxihe E-Commerce Co., Ltd. or the applicable rights holders.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to access and use the website for personal, lawful, and non-commercial purposes, including browsing products and making legitimate purchases.

Unless authorized by the relevant rights holder or permitted by law, you may not:

• Reproduce or commercially exploit protected website content.

• Copy or redistribute product photographs, graphics, or descriptions.

• Modify or republish website materials without permission.

• Use our content to create misleading imitations of the store.

• Remove applicable copyright, trademark, or ownership notices.

• Use unauthorized automated tools to collect website information.

• Interfere with website functionality or security.

We may take reasonable and lawful steps to address unauthorized use of our materials or services.

4. Website Access Requirements

You are responsible for maintaining suitable internet access, compatible devices, and software necessary to use our website.

Any costs associated with your internet connection, device, or access to third-party services are your responsibility.

You must not attempt to bypass security measures, access restricted systems without authorization, disrupt website operations, or interfere with other visitors' use of the store.

We may temporarily restrict or suspend access when reasonably necessary to protect website security, customer information, business operations, or the integrity of our services.

Where applicable law requires notice or provides specific rights, those requirements will be respected.

5. User Submitted Content

Our website may allow customers to submit reviews, comments, photographs, suggestions, feedback, or other materials.

When submitting content, you confirm that you have the necessary rights and permissions to provide it and that the submission does not violate applicable law or another person's rights.

You must not submit content that is unlawful, fraudulent, deliberately misleading, abusive, threatening, defamatory, infringing, or designed to compromise website security.

Please do not include payment credentials, passwords, or unnecessary sensitive personal information in public reviews or comments.

We may review, moderate, restrict, or remove submissions that violate these Terms or applicable requirements.

Submitting content does not transfer ownership of your intellectual property to DXURY™. Any additional use of submitted material will be subject to applicable law and any permissions required for that use.

6. Third-Party Links

Our website may contain links to external websites, payment services, social platforms, or other third-party resources.

These links are provided for convenience and do not necessarily indicate that DXURY™ owns, controls, or endorses the linked service.

We are not responsible for the content, availability, privacy practices, or security procedures of independent third-party websites.

When visiting an external website or using a third-party service, you should review its applicable terms and privacy information before providing personal information or completing a transaction.

Your interactions with those services are governed by the relevant third-party terms and applicable law.

7. Disclaimer

We make reasonable efforts to keep dxury.com useful, accessible, and informative. However, temporary interruptions, technical errors, display differences, or inaccurate information may occasionally occur.

To the extent permitted by applicable law, website access and features are provided subject to their availability and the conditions described in these Terms.

We do not guarantee that the website will always operate without interruption, that every technical issue will be resolved immediately, or that every feature will remain continuously available.

Product purchases remain subject to the applicable product descriptions, order terms, and consumer protection requirements.

Nothing in this section excludes statutory warranties, product conformity obligations, or other rights that cannot legally be excluded.

8. Limitation of Liability

To the extent permitted by applicable law, Xuzhou Mengxihe E-Commerce Co., Ltd. will not be liable for indirect or consequential losses that are not reasonably foreseeable and for which liability may lawfully be limited or excluded.

This section applies only to the extent permitted by the law governing the relevant claim and does not exclude liability that cannot legally be excluded.

In particular, nothing in these Terms removes mandatory consumer rights concerning defective, damaged, incorrect, or non-conforming products.

Any claim relating to an order, payment, delivery, or website service will be assessed in accordance with the applicable contractual terms and legal requirements.

9. Indemnification

To the extent permitted by applicable law, you may be responsible for losses, claims, or reasonable expenses directly arising from your unlawful misuse of the website, infringement of another person's rights, fraudulent conduct, or material violation of these Terms.

This provision does not create liability for conduct for which you are not legally responsible, nor does it apply where such an obligation would be prohibited by applicable law.

Nothing in this section limits rights or remedies that cannot lawfully be restricted.

10. Electronic Communications

When you use dxury.com or contact our team electronically, you acknowledge that we may communicate with you through electronic channels.

Depending on the circumstances, these communications may include order confirmations, payment-related notifications, shipping updates, customer support responses, policy notices, and other service-related messages.

Electronic communications may satisfy applicable written-notice requirements where permitted by law.

Please keep your contact information accurate and check the email address used for your purchase, including its spam or promotions folder, for important order updates.

Marketing communications, where offered, remain subject to applicable consent requirements and the preferences available to customers.

11. Website Reviews and Posts

DXURY™ may provide features that allow customers to share product reviews, comments, photographs, or other feedback.

We may review submissions before publication or take action afterward when necessary to maintain the integrity of the website.

This may include declining publication, removing unlawful or inappropriate material, or restricting content that violates these Terms.

Customer reviews represent the views of their individual authors and do not necessarily reflect the opinions of DXURY™.

Reviews should describe genuine experiences and must not knowingly misrepresent a product, another person, or a commercial relationship.

Nothing in this section is intended to restrict lawful consumer reviews or other rights protected by applicable law.

12. Trademarks and Copyrights

The DXURY™ name, logos, brand elements, and other identifying materials displayed on dxury.com may be protected by trademark, copyright, and other intellectual property laws.

Website content, including product photographs, descriptions, graphics, illustrations, and design elements, belongs to or is lawfully used by Xuzhou Mengxihe E-Commerce Co., Ltd. or the relevant rights holders.

No ownership or license is transferred to you merely because you visit the website or purchase a product.

Unauthorized commercial use, reproduction, modification, distribution, or misleading use of protected materials is prohibited unless authorized by the rights holder or otherwise permitted by law.

13. Intellectual Property Claims

DXURY™ respects intellectual property rights and will review properly submitted concerns regarding material displayed on our website.

If you believe that content on dxury.com infringes your intellectual property rights, please contact us with sufficient information to identify and assess the concern.

Your notice should include:

• Identification of the protected work or material.

• The location of the content in question on our website.

• An explanation of the alleged infringement.

• Your name and appropriate contact information.

• Evidence of ownership or authorization, where available.

• Any additional information reasonably necessary to review the claim.

Please send your inquiry to:

Email: service@dxury.com

We will review the information provided and take appropriate action where warranted by the circumstances and applicable law. Additional information may be requested if the initial notice is incomplete.

14. Survival of Terms

Certain provisions of these Terms may continue to apply after your use of the website ends, where their nature or purpose requires continued effect.

This may include provisions relating to intellectual property, liability, applicable dispute resolution, and other obligations that are intended to survive termination.

Any continuing effect remains subject to applicable law.

15. Force Majeure

DXURY™ may experience delays or interruptions caused by circumstances beyond our reasonable control.

Examples may include natural disasters, severe weather, government restrictions, public emergencies, transportation disruptions, labor disputes, communication failures, utility interruptions, and significant third-party service outages.

Where such events affect an order or website service, we will make reasonable efforts to address the impact when practicable.

This section does not eliminate any refund, delivery, or other consumer obligation that remains applicable under mandatory law.

16. Risk of Loss

Orders placed through dxury.com may be delivered through independent shipping carriers and fulfillment partners.

Responsibility for loss, damage, or delivery-related risks will be determined according to applicable law, the relevant shipping arrangements, and the circumstances of the transaction.

Customers are responsible for providing accurate and complete delivery information and for notifying us promptly if an address correction is needed.

Nothing in this section automatically transfers risk to the customer where applicable law requires the seller to retain that responsibility.

If a package is missing, damaged, or marked as delivered but cannot be located, please contact service@dxury.com so we can review the available information and advise you on the next steps.

17. Dispute Resolution

If you have a concern involving an order, payment, product, shipment, return, refund, or website service, we encourage you to contact our support team first.

Please provide your order number, a description of the issue, and any relevant supporting information.

We will make reasonable efforts to understand the concern and explain the available options.

Contacting customer support does not prevent either party from exercising legal rights, submitting a complaint to an appropriate authority, or pursuing a remedy available under applicable law.

18. Governing Law

These Terms are intended to be interpreted in accordance with the laws applicable to Xuzhou Mengxihe E-Commerce Co., Ltd. in the People's Republic of China, subject to mandatory consumer protection laws that may apply in the customer's location.

Any dispute may be brought before a court or other competent authority with jurisdiction under the applicable legal rules.

Nothing in this section removes a consumer's right to rely on mandatory protections or jurisdictional rights that cannot lawfully be waived.

19. General Terms

If any provision of these Terms is found to be invalid or unenforceable, that provision will be applied to the extent legally permitted or treated as severable where appropriate.

The remaining provisions will continue to apply to the extent they remain valid and enforceable.

A failure or delay in enforcing a provision does not automatically waive the right to enforce it later.

These Terms should be read together with the applicable policies published on dxury.com. If a provision conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

20. Changes to These Terms

We may revise these Terms when reasonably necessary to reflect changes in website operations, products, services, business procedures, technical features, or legal requirements.

The revised version will be published on this page with an updated date.

Where required by law, we will provide notice or obtain consent for material changes before they take effect.

Changes will not be used to improperly remove mandatory rights or retroactively alter completed transactions where doing so would violate applicable law.

We encourage visitors to review this page periodically to remain informed about the current Terms of Use.

21. Assignment

You may not transfer your rights or obligations under these Terms to another person without our prior written approval, except where such restriction is not permitted by applicable law.

DXURY™ may transfer or assign relevant rights and obligations as part of a lawful business reorganization, corporate transaction, or transfer of business operations, subject to applicable legal requirements.

Any permitted assignment will not remove customer protections that must remain in place under applicable law.

22. Entire Agreement

These Terms of Use should be read together with the applicable policies and information published on dxury.com, including:

• Privacy Policy.

• Terms and Conditions.

• Shipping Policy.

• Return and Refund Policy.

• Payment and Security.

• FAQ.

Together, these documents explain the rules governing website access, product purchases, payments, delivery, returns, and customer support.

Where a specific policy provides additional operational details, it should be read together with these Terms, subject to applicable law.

If any provision conflicts with a mandatory legal requirement, that legal requirement will take precedence.

23. Contact Information

If you have questions about these Terms of Use, website access, intellectual property, or another store-related matter, please contact DXURY™ using the details below.

Brand / Trademark: DXURY™

Owner: Wu Yiwei

Company: Xuzhou Mengxihe E-Commerce Co., Ltd.

Website: https://dxury.com

Business Address:

Room 212, Building 3, Zhenhe Street, Huanglou Subdistrict, Gulou District, Xuzhou, Jiangsu Province, China

Customer Support Email: service@dxury.com

Customer Service Phone: +86 17817593950

Customer Support Hours: 8:00 AM – 10:00 PM daily

Time Zone: Pacific Time (US & Canada), GMT−08:00 during standard time and GMT−07:00 during daylight saving time.

For order-related questions, please include your order number and a brief description of your request so that our team can review the relevant details.

Thank you for visiting DXURY™. We appreciate your interest in our journals, planners, writing accessories, and creative stationery collection.