Terms and Conditions

Last Updated: October 27, 2026

Effective Date: October 27, 2026

Welcome to DXURY™.

These Terms and Conditions (“Terms”) govern your access to and use of dxury.com, including the purchase of stationery products, journals, planners, writing accessories, creative paper goods, and related services.

The DXURY™ online store is owned and operated by Xuzhou Mengxihe E-Commerce Co., Ltd.

By accessing our website or submitting an order, you agree to these Terms and the applicable policies published on our website. If you do not agree with these Terms, please discontinue use of the website and do not submit an order.

1. Business Identity

DXURY™ operates through the following business entity and online store:

Brand / Trademark: DXURY™

Primary Website: https://dxury.com

Legal Company Name: Xuzhou Mengxihe E-Commerce Co., Ltd.

Owner: Wu Yiwei

Business Address:

Room 212, Building 3, Zhenhe Street, Huanglou Subdistrict, Gulou District, Xuzhou, Jiangsu Province, China

Customer Support Email: service@dxury.com

Customer Service Phone: +86 17817593950

Xuzhou Mengxihe E-Commerce Co., Ltd. is responsible for operating the DXURY™ store and handling customer inquiries associated with purchases made through dxury.com.

2. Eligibility to Purchase

By placing an order through our website, you confirm that you are legally permitted to enter into the transaction under the laws applicable to you.

You agree that:

The information you provide during checkout is accurate and complete.
You are authorized to use the payment method selected for your purchase.
Your purchase and use of the products comply with applicable laws.
You will provide the information reasonably required to process and deliver your order.
Where parental or guardian authorization is legally required, the appropriate permission has been obtained.

We reserve the right to request clarification of order information when reasonably necessary to complete a transaction or comply with applicable requirements.

3. Product Information

DXURY™ makes reasonable efforts to present product descriptions, photographs, prices, and other product details as accurately as possible.

Depending on the item, product pages may provide information about:

Design, shape, and color.
Materials and finishes, where specified.
Dimensions and product contents.
Available styles or variations.
Intended uses and general features.
Pricing and availability.
Care instructions or relevant product notices.

Our collection includes journals, planners, decorative paper goods, writing accessories, and other stationery products.

Colors and visual details may appear slightly different because of lighting, photography, monitor settings, and device displays. Handmade, printed, or textured details may also show minor variations where applicable.

Product images and descriptions are intended to help customers understand what they are purchasing. Any variation that materially affects the product's description or conformity remains subject to applicable consumer protection rights.

4. Availability

All products are offered subject to stock availability and the conditions displayed on their product pages.

We may update product listings, revise available variations, adjust inventory, limit quantities, or discontinue products when reasonably necessary.

Adding an item to your cart does not guarantee that the product has been reserved.

If an item becomes unavailable after an order is submitted, we may contact you to discuss an appropriate solution. Where an order or part of an order must be canceled, any applicable refund will be handled in accordance with our policies and applicable law.

We will not use an availability issue to remove consumer rights that cannot legally be excluded.

5. Prices & Checkout Total

Product prices may change as our store and product offerings are updated.

The price applicable to your order is generally the amount displayed at checkout when you submit your purchase, subject to the correction of obvious errors where permitted by law.

Your checkout summary may include:

Product prices.
Applicable promotional discounts.
Shipping charges.
Taxes collected at checkout, where applicable.
Other charges disclosed before payment.
The final amount payable.

Please review the complete order summary before confirming your purchase.

If an obvious pricing or technical error is identified, we may contact you to clarify the issue or take another action permitted by applicable law. If an order is canceled after payment has been collected, any refund due will be processed accordingly.

6. Currency

The applicable transaction currency will be displayed on the website or during checkout. DXURY™ prices and payment amounts are generally presented in United States Dollars (USD), unless another currency is expressly displayed.

If your bank account or payment card uses a different currency, your financial institution or payment provider may apply its own exchange rate, currency conversion fee, foreign transaction fee, or international processing charge.

These third-party charges are determined by the relevant provider and are not controlled by DXURY™.

Please check your payment provider's terms if you need information about currency conversion or additional transaction costs.

7. Placing an Order

Submitting an order represents your request to purchase the selected products under the terms displayed during checkout.

Before confirming your purchase, please review:

Product names and descriptions.
Selected designs, colors, or other available options.
Quantities.
Contact information.
Shipping and billing addresses.
Shipping charges.
Applied promotional codes.
Transaction currency.
Final order total.
Selected payment method.

You are responsible for reviewing the information you enter before submitting an order. If you discover an error after placing your purchase, contact us promptly at service@dxury.com.

We will review your request and advise whether a correction remains possible.

8. Order Confirmation

After an order has been submitted successfully, we generally send a confirmation email to the address provided during checkout.

The confirmation may include your order number, purchased products, payment summary, and delivery information.

If you do not receive a confirmation, check your spam or promotions folder and verify that your email address was entered correctly.

An automated confirmation indicates that we have received your order information. Additional payment authorization, inventory verification, or fulfillment checks may still be necessary before dispatch.

If you need assistance, contact service@dxury.com with any available order details.

9. Order Acceptance

DXURY™ may decline, suspend, or cancel an order where reasonably necessary and permitted by applicable law.

Circumstances may include:

Payment authorization failure.
Suspected fraud or unauthorized payment activity.
Product unavailability.
An unsupported delivery destination.
Materially incomplete or inaccurate order information.
An obvious pricing or technical error.
A legal or operational restriction affecting fulfillment.

Where payment has already been collected for an order that is canceled, any amount due will be refunded using the applicable refund process.

We will not rely on this section to avoid obligations that must be honored under applicable consumer law.

10. Changes to an Order

If you need to change a product, quantity, selected option, or delivery address, contact us as soon as possible at:

service@dxury.com

Please include your order number and clearly explain the requested change.

Under our standard order-change procedure, requests should be submitted within 12 hours of purchase. Changes remain subject to confirmation and the current processing status of your order.

Once an order has entered fulfillment, packing, or shipment, an amendment may no longer be possible.

Please wait for confirmation from our team rather than assuming that a requested change has been completed. Any mandatory legal rights remain unaffected.

11. Cancellations

If you wish to cancel an order, email service@dxury.com as soon as possible and provide your order number.

Under our standard cancellation procedure, requests should be submitted within 12 hours of purchase.

We will review the fulfillment status and confirm whether cancellation can be completed. Orders that have already progressed through processing or have been dispatched may no longer be eligible for cancellation under the standard procedure.

Where cancellation is unavailable, an eligible return may be requested after delivery in accordance with our Return and Refund Policy.

Nothing in this section overrides any mandatory cancellation or withdrawal right applicable to your purchase.

12. Payment Methods

The payment methods available for a particular order are those displayed during checkout.

Depending on the transaction and the services enabled, available options may include:

Credit or debit cards.
PayPal.
Apple Pay.
Other payment methods displayed on the checkout page.

Availability may vary according to customer location, device compatibility, payment provider requirements, and transaction eligibility.

Please confirm the available payment options and final amount before completing your order. We do not guarantee that every payment method will be available for every purchase.

13. Payment Authorization

Orders may require successful payment authorization or confirmation before fulfillment can proceed.

A payment may be declined or delayed because of incorrect payment details, insufficient available funds, card issuer restrictions, billing address mismatches, security checks, or international transaction limitations.

If a payment is unsuccessful, verify the information entered and contact your bank or payment provider if necessary.

Before attempting another payment, check whether the original transaction remains pending. This can help prevent duplicate payment attempts.

For questions concerning a submitted order, you may also contact service@dxury.com.

14. Payment Security

Payments are handled through the checkout and payment services made available for our store.

The relevant providers may apply their own authentication, encryption, fraud-prevention, and transaction-security procedures.

For your protection, do not send complete card numbers, security codes, online banking passwords, or other sensitive payment credentials to service@dxury.com.

If you have concerns about how payment information is processed, please review our Payment and Security page and Privacy Policy.

The specific safeguards and data-handling arrangements depend on the payment service used for your transaction.

15. Order Processing

Our standard order processing period is approximately 2–5 business days before dispatch.

This period covers activities such as order review, product preparation, packing, and fulfillment arrangements. It is separate from the carrier's delivery time.

During major promotions, holidays, or periods of unusually high order volume, processing may take up to 6 business days.

Processing estimates are not guaranteed dispatch dates. We will make reasonable efforts to prepare orders within the stated timeframe, subject to product availability and circumstances affecting fulfillment.

For additional information, please refer to our Shipping Policy.

16. Fulfillment Locations

DXURY™ may use different warehouses, manufacturing partners, or fulfillment facilities according to inventory availability, destination, and operational requirements.

The location from which an order is dispatched may differ from the company's registered or published business address.

We do not represent that every order is shipped domestically from the customer's country.

Where operationally necessary, products within one order may be dispatched in separate packages. In such cases, the parcels may have different tracking numbers and delivery dates.

17. Shipping Charges

Our standard shipping policy provides a flat shipping fee of $6.99 per order, subject to the applicable terms displayed at checkout.

Please review the shipping charge shown during checkout before submitting your payment.

If a promotion, special shipping arrangement, or other expressly disclosed condition applies, the relevant charge will be displayed before the order is completed.

If you believe that a shipping charge has been calculated incorrectly, contact service@dxury.com before completing the purchase so we can review the information.

18. Estimated Delivery

Estimated carrier transit times after dispatch are generally as follows:

United States: 8–14 business days.
Canada: 10–16 business days.
United Kingdom: 10–16 business days.
Australia: 10–16 business days.
Other supported international destinations: 14–21 business days.

These estimates refer to transit time after dispatch and do not include the standard order processing period of 2–5 business days.

Actual delivery may vary according to destination, carrier operations, customs procedures, weather, holidays, and other circumstances beyond our reasonable control.

The stated timeframes are estimates rather than guaranteed delivery dates.

19. Tracking

Where tracking is available, shipment information will generally be sent after the order has been dispatched.

Please allow approximately 1–3 business days after shipment information is created for the first tracking event to appear.

Some carriers update tracking information less frequently during international transit or transfers between delivery partners.

A temporary absence of tracking updates does not necessarily indicate that a parcel has been lost.

If the tracking information remains inactive beyond the expected period or indicates an unusual delay, contact service@dxury.com with your order number and tracking reference.

20. Delivery Delays

Delivery may be affected by circumstances outside our reasonable control, including:

Carrier congestion or operational disruption.
Customs inspections or clearance delays.
Severe weather.
Public holidays.
Transportation interruptions.
Remote-area delivery conditions.
Incorrect or incomplete address information.
Local delivery restrictions.
Other events affecting the shipping network.

We will provide reasonable assistance when customers report delivery problems. However, we cannot directly control the operational decisions or processing times of independent carriers or customs authorities.

If a delay occurs, please review the tracking information and contact our support team if further assistance is required.

Any applicable statutory delivery rights remain unaffected.

21. International Orders, Customs & Taxes

International shipments may be subject to import duties, taxes, customs clearance fees, or other charges imposed by the destination country.

Where these amounts are not collected at checkout, the recipient may be responsible for paying applicable charges in accordance with local law and the shipping arrangement.

Customs requirements and fees vary by destination. DXURY™ does not determine the amounts imposed by foreign customs authorities.

Customs inspections or unpaid charges may also affect delivery timing.

Customers are encouraged to review the import requirements applicable to their location before purchasing. Where mandatory law provides otherwise, the relevant legal requirements will take precedence.

22. 30-Day Returns

Eligible products may generally be returned within 30 days after delivery, subject to the conditions described in our Return and Refund Policy and any mandatory consumer rights that apply.

For a standard return, products should generally be:

Unused and in their original condition.
Free from damage caused by the customer.
Complete with applicable accessories and components.
Accompanied by the order number or another reasonable proof of purchase.

For stationery products, eligibility may depend on the condition of the item, its packaging, and whether it has been used, marked, altered, or damaged after delivery.

Products that do not meet the applicable return conditions may not qualify for a standard change-of-mind return.

This section does not limit statutory rights relating to defective, incorrect, or non-conforming products.

23. Return Authorization

Please contact our customer support team before sending any item back:

Email: service@dxury.com

Provide your order number, the product you wish to return, and the reason for your request.

After reviewing your inquiry, we will explain whether the return is eligible and provide the appropriate instructions.

Do not automatically send returned products to our published business address. The company's business address and the authorized return-processing destination may be different.

Returns sent without prior coordination may be delayed or difficult to process. This procedure does not remove any mandatory rights available under applicable law.

24. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return and the requirements of applicable law.

For an eligible change-of-mind return, the customer may be responsible for return shipping costs where permitted by law and where the applicable terms have been properly disclosed.

If a product is confirmed to be damaged, defective, incorrect, or materially different from its description, we will review the matter and provide an appropriate remedy in accordance with our policies and applicable legal obligations.

Please contact us before arranging return shipping for an order-related problem. This allows our team to confirm the correct procedure and destination.

25. Refunds

Once an authorized return has been received and reviewed, we will inform you of the refund decision where appropriate.

Approved refunds are generally issued to the original payment method unless another method is required or permitted by applicable law.

We aim to initiate approved refunds within approximately 10 business days after the relevant review and approval process has been completed.

Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

If more than 15 business days have passed since we confirmed that an approved refund was processed and the funds have not appeared, contact service@dxury.com with your order number and any available refund reference.

Mandatory statutory refund deadlines take precedence over our standard processing targets.

26. Exchanges

If you wish to replace a product with another design, color, or available option, contact our support team to discuss the available arrangements.

Where a direct exchange is unavailable, the process may involve:

Contacting us to review the original product's eligibility for return.
Following the authorized return procedure.
Placing a separate order for the preferred replacement product, where appropriate.

Replacement availability depends on current inventory. The price and terms applicable to a new order will generally be those displayed at the time of purchase.

If the original item arrived damaged, defective, or incorrect, contact us before placing another order so we can review the appropriate resolution.

27. Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If a product arrives damaged, defective, incomplete, or materially different from the item ordered, contact service@dxury.com as soon as reasonably possible.

To help us investigate, we may request:

Your order number.
The name of the affected product.
A description of the issue.
Photographs of the product and packaging.
Shipping-label photographs, where relevant.

For shipping-related damage claims, please contact us within 72 hours of delivery where possible and provide the available evidence.

Our team will review the information and determine the appropriate next steps. Depending on the circumstances and applicable law, a resolution may include a replacement, refund, or another appropriate remedy.

Please retain the affected product and packaging until you receive instructions.

28. Missing Products & Split Shipments

Some orders may be fulfilled in multiple packages, depending on product availability and fulfillment arrangements.

Separate parcels may arrive on different dates, have different tracking numbers, or originate from different fulfillment facilities.

If your order appears incomplete, first review the shipment confirmation emails and available tracking information.

If all expected packages have arrived and an item is still missing, contact service@dxury.com with your order number and a description of the missing product.

We will review the available information and advise you on the next steps.

29. Packages Marked as Delivered

If the carrier's tracking system shows that your package has been delivered but you cannot locate it, we recommend checking:

Your usual delivery area.
Your mailbox or parcel locker.
Building reception or property management.
Other household members.
Neighbors or other authorized recipients.
Alternative safe delivery locations.
The carrier's detailed delivery information.

You may also contact the carrier to request further delivery details.

If the package remains missing after these checks, contact service@dxury.com with your order number and tracking reference so we can review the situation.

Each case will be assessed according to the available information and applicable requirements.

30. Failed or Undeliverable Shipments

A shipment may be returned or remain undelivered because of an incorrect address, incomplete delivery details, unsuccessful delivery attempts, failure to collect a parcel, recipient refusal, or unresolved customs requirements.

If a shipment becomes undeliverable, please contact our support team to discuss the available options.

Depending on the circumstances, we may review whether reshipment, a refund, or another arrangement is appropriate.

Additional shipping charges may apply where a new shipment is requested because of incorrect information supplied by the customer, to the extent permitted by applicable law and the terms disclosed before purchase.

Any resolution will remain subject to applicable consumer rights and the circumstances of the order.

31. Intellectual Property

Content published on dxury.com may include DXURY™ branding, logos, product photographs, descriptions, graphics, illustrations, page layouts, and other design materials.

These materials may be owned by or lawfully licensed to Xuzhou Mengxihe E-Commerce Co., Ltd. or the relevant rights holders and may be protected by intellectual property laws.

Unless authorized by the applicable rights holder or permitted by law, you may not reproduce, distribute, commercially exploit, or materially copy protected website content.

You may not misuse the DXURY™ name or branding in a manner that falsely suggests an official relationship, impersonates our business, or misleads customers.

Nothing in this section restricts uses that are legally permitted.

32. Customer Reviews & Submissions

Where our website allows customers to submit reviews, comments, photographs, or other content, you are responsible for ensuring that you have the necessary rights and permissions to provide that material.

Submissions must not:

Contain knowingly false or materially misleading information.
Infringe another person's intellectual property rights.
Improperly disclose another person's private information.
Contain unlawful, abusive, or threatening material.
Include malicious code or content intended to disrupt website operations.
Impersonate another person or misrepresent a commercial relationship.

We may review, moderate, or remove content that violates these Terms or applicable law.

Any use of customer-submitted material beyond what is necessary to display, moderate, or administer the relevant feature will be subject to applicable law and any required permissions.

33. Privacy

Personal information associated with your use of dxury.com is handled in accordance with our Privacy Policy.

That policy explains the categories of information that may be collected, how information may be used, the circumstances in which it may be shared, and the choices available to customers.

Please review the Privacy Policy before submitting personal information through our website.

Where applicable law provides specific privacy rights, those rights remain available in accordance with the relevant legal requirements.

34. Third-Party Services

Our store may rely on third-party providers to support functions such as:

E-commerce infrastructure and website hosting.
Payment processing.
Order fulfillment and shipping.
Customer support.
Analytics and website performance.
Security and fraud prevention.
Other operational services.

Third-party providers may maintain their own terms, privacy policies, and service conditions.

When you interact directly with an external website or payment service, the terms and privacy practices of that provider may apply.

DXURY™ does not control every aspect of independent third-party services. Customers should review the relevant provider's information when necessary.

35. Website Availability

We make reasonable efforts to keep dxury.com accessible and functional.

However, temporary interruptions may occur because of maintenance, software updates, hosting issues, network outages, security events, third-party service failures, or other technical circumstances.

We do not guarantee that every website feature will remain continuously available or that all technical issues can be resolved immediately.

Where an interruption affects a submitted order or payment, please contact our support team for assistance.

Nothing in this section limits rights or remedies that cannot legally be excluded.

36. Prohibited Uses

You may not use dxury.com to:

Engage in unlawful activities.
Commit fraud or attempt unauthorized transactions.
Interfere with website security or normal operations.
Gain unauthorized access to systems or accounts.
Upload malware or malicious code.
Conduct phishing, spam, or other abusive activities.
Unlawfully collect personal information.
Infringe intellectual property rights.
Impersonate DXURY™ or another person.
Submit knowingly fraudulent orders.
Circumvent applicable technical or security restrictions.

We may take reasonable and lawful measures to protect our customers, website, and business where misuse is identified.

Any action taken under this section will remain subject to applicable law.

37. Disclaimer

We aim to provide accurate product information and maintain a reliable online shopping experience. However, temporary website interruptions, technical errors, and minor display differences may occur.

To the extent permitted by applicable law, website content and availability are provided subject to these Terms and the conditions of the services used to operate the store.

We do not guarantee uninterrupted website operation or that every technical issue will be corrected immediately.

Nothing in these Terms excludes or limits statutory warranties, consumer guarantees, product conformity obligations, or other rights that cannot legally be excluded.

38. Limitation of Liability

To the maximum extent permitted by applicable law, Xuzhou Mengxihe E-Commerce Co., Ltd. will not be liable for indirect or consequential losses that are not reasonably foreseeable and for which liability may lawfully be limited or excluded.

Any limitation under this section applies only to the extent permitted by the law governing the relevant claim.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Mandatory consumer rights relating to defective, incorrect, damaged, or non-conforming products remain unaffected.

39. Events Outside Our Reasonable Control

Certain circumstances may affect our ability to operate the website, process orders, or arrange delivery.

Examples may include:

Natural disasters.
Severe weather.
War or civil disturbance.
Government restrictions.
Public-health emergencies.
Carrier or transportation disruption.
Labor disputes.
Utility failures.
Telecommunications outages.
Significant third-party service interruptions.

Where such circumstances occur, we will make reasonable efforts to address their effects and communicate relevant information when appropriate.

This section does not remove any customer rights that must be honored under applicable law.

40. Consumer Rights

These Terms are intended to explain the conditions governing the use of our store and the purchase of our products.

They do not remove, reduce, or replace mandatory consumer rights available under applicable law.

Depending on your location and the circumstances of your purchase, such rights may concern:

Product conformity and quality.
Defective or incorrect goods.
Repair or replacement.
Refunds.
Order cancellation.
Statutory withdrawal rights.
Delivery obligations.
Other consumer protections.

Where mandatory law provides greater protection than a provision in these Terms, the applicable legal requirement will take precedence.

41. European Union Consumers

Customers in the European Union may have additional statutory rights when purchasing goods online.

Where applicable, consumers may have a 14-day statutory right of withdrawal for eligible distance purchases, subject to the conditions, exceptions, and procedures established by relevant law.

The withdrawal period generally begins when the consumer or an eligible recipient receives the goods, although specific rules may apply to multiple items delivered separately.

Customers seeking to exercise an applicable withdrawal right may contact service@dxury.com with their order information and a clear statement of their intention to withdraw.

Statutory withdrawal rights may operate independently of our standard 30-day return policy. Any mandatory consumer rights remain unaffected by these Terms.

42. Governing Law

These Terms are intended to be interpreted in accordance with the laws applicable to Xuzhou Mengxihe E-Commerce Co., Ltd. in the People's Republic of China, subject to any mandatory consumer protection laws that apply to the customer's purchase.

Where legally permitted, disputes relating to the operation of our business may be submitted to a court with competent jurisdiction in the relevant location in China.

Nothing in this section is intended to remove a consumer's right to bring a claim before a court or authority where applicable law grants that right, or to waive any jurisdictional protection that cannot legally be excluded.

43. Resolving a Concern

If you have a question or concern about an order, payment, delivery, product, return, or refund, we encourage you to contact our customer support team first.

Please provide your order number and a clear explanation of the issue so that we can review the relevant information.

We will make reasonable efforts to respond and explain the available next steps.

Contacting customer support does not prevent either party from exercising legal rights, submitting a formal complaint, or pursuing another remedy available under applicable law.

44. Updates to These Terms

We may revise these Terms when reasonably necessary to reflect changes in our business, product offerings, website functions, payment arrangements, shipping procedures, or legal obligations.

When a revised version is published, the Last Updated date will be amended accordingly.

The applicable version of these Terms will be made available on our website. Changes will not be used to improperly remove mandatory rights or retroactively alter completed transactions where doing so would violate applicable law.

Customers are encouraged to review this page periodically for updates.

45. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be applied to the extent legally permitted or treated as severable where appropriate.

The remaining provisions will continue to apply to the extent that they remain valid and enforceable under applicable law.

46. No Waiver

A failure or delay by DXURY™ in exercising a right or enforcing a provision of these Terms does not automatically constitute a permanent waiver of that right or provision.

Any waiver will be effective only to the extent permitted by applicable law and the circumstances in which it is given.

47. Entire Agreement & Related Policies

These Terms should be read together with the policies and information published on dxury.com, including:

About Us.
Contact Us.
FAQ.
Payment and Security.
Privacy Policy.
Return and Refund Policy.
Shipping Policy.

Together, these documents explain the relevant conditions for using our online store and purchasing DXURY™ products.

If a conflict arises between these Terms and a mandatory legal requirement, the mandatory requirement will prevail.

Where another published policy provides specific operational details for a particular matter, that policy should be read together with these Terms, subject to applicable law.

48. Contact Information

For questions about these Terms and Conditions, orders, payments, shipping, returns, or other store-related matters, please contact DXURY™ using the details below.